Terms and Conditions for Tutoring
Date of Last Revision: June 1, 2020.
1. Statement of Rights and Responsibilities
This Statement of Rights and Responsibilities (Statement) derives from the Privacy Policy, and governs our relationship with tutors, clients and visitors who interact with Tutor24x7. By registering, using or accessing Tutor24x7, you agree to the Terms and Conditions. You should be aware that these Terms and Conditions may change from time to time.Please note: You must ensure that the e-mail address and contact details we hold for you is kept up-to-date and that you have full access to the medium and which will allow us to send you important information. If your details such as the e-mail address or contact details change, you must inform us by writing or contacting us.
Privacy
We value your privacy and is very important to us. We designed our Privacy Policy to make important disclosures about how you can use Tutor24x7 website to share with others and how we collect and can use your content and information. We encourage you to read the Privacy Policy, and to use it to help make informed decisions.
2. Definitions
In these Terms of Business (& the Terms) the following expressions shall be given the following meanings:
2.1.1 Contract; means the period during which a Tutor performs services for the Client as agreed between the Tutor and the Client.
Tutor24x7 is a division of Pedagogues Education India Private Limited, Regd. Office - 810 Vishal Bhawan, 95, Nehru Place, New Delhi-110019.
2.1.2 Website means the website operated by Tutor24x7.
2.1.3 Members; means Tutors and Clients.
2.1.3 Clients; mean persons utilizing the Website with a view to entering into a formal contractual relationship with Tutor24x7 or a Tutor for the
provision of tuition services by the Tutor to the Client or the Client.
2.1.5 Tutor; means a person providing or delivering a tuition services to the client.
2.1.6 Abuse; means, but is not limited to, breach of the Terms and the use of the Website in such a way as is, in the opinion of Tutor24x7,
unreasonable.
3. Guideline for Client & Terms of Business
3.1 Tutor Qualifications
Tutors introduced by Tutor24x7 are highly qualified with university degrees, teaching certificates, professional qualifications or a combination
thereof. Although mostly from a school teaching background, Tutors also come from other walks of life including training establishments. This
allows tuition to be offered in business, commercial and technical subjects too.The Tutor24x7 selection process includes taking up professional references in respect of Tutors and does the background check. To enable us to provide a fully professional service we would be very grateful to hear from you if a Tutor provided by us falls short of your expectations in any way.
3.2 The Tuition Course
Different Tutors have different teaching methods and styles. One of the primary benefits of private tuition is that the Tutor can tailor his/ or her method to the needs of the individual student in a way that cannot be achieved in the larger group classroom setting. There is no set pattern or material for private tuition. Every student is an individual, and student and Tutor need to find their best approach together. The background information given before starting is of great help and the Tutor will ask for any additional information needed.Please ensure that tuition can be conducted in a quiet atmosphere conducive to concentration on the tuition involved. Provision of exercise booksand textbooks is usually the responsibility of the client.Tuition normally consists of one-hour sessions. Shorter or longer sessions should be agreed in advance between client and Tutor24x7.At the start, it can be difficult to determine how much tuition a student requires. Tutor24x7 tries to be as flexible as possible as it is important to get the balance right for you or your child. Some parents use private tuition as a year round supplement to their child's education. For others, just a few sessions may be required as a top-up and confidence builder prior to an exam. All parents and students would like to see private tuition as a quick fix, in reality it is not. It can take time for trust and rapport to be built between Tutor and child. Tutor24x7 will endeavour to find a suitable match between the Client and Tutor taking into account the Tutors available to Tutor24x7, and your individual requirements, which you communicated to us prior to our assignment to you of a Tutor. However, sometimes a Tutor's teaching method or personality may not suit the student involved. If this is the case, please contact us straight away, and we will do our best to find a replacement as soon as possible.
3.3 Responsibilities
A Tutor cannot be held responsible for chaperoning minors, nor guarding a house and household effects while Tutoring. Please ensure that a
responsible adult is on the premises at all times while the student is attending online Live Sessions with the Tutor24x7 deployed tutors.
3.4 Attendance
The minimum charge for the attendance of a Tutor at a session is your hourly rate of charge for that Tutor. Please note that there can be considerable preparation involved before each session of tuition.
3.5 Illness & Holidays
Please contact your Tutor directly over such matters, especially during the usual holiday periods, giving a minimum of 24 hours notice (except in unforeseeable situations). Cancellations without due notice will be charged on the pro-rata basis.
3.6 Tuition stopped-by Tutor
If a Tutor, for any reason, has to stop tuition mid-course, Tutor24x7 will endeavour to replace that Tutor as soon as possible, subject to availability, in order to minimise disruption to the student's academic progress.
3.7 Tuition Stopped by Client
Please give at least a week's notice of end of tuition in writing both to your Tutor and to Tutor24x7, so that your Tutor may conclude his/ her work with the student and plan his/ her work with the student and plan his/ her own commitments. This cancellation provision applies after tuition has commenced. You may either e-mail or post your notice to the address on this website or Tutor24x7 leaflet. The notice will be deemed to have been received by Tutor24x7 the second working day after the notice was posted. In case of bundled up courses where total course fee is fixed the tutoring program withdrawal is possible within first 5 sessions only. If the student still must discontinue, refund claims will be prepared keeping in the standard fee chargeable per student per session and the discount benefit will not be offered to those withdrawals.
3.8 Payment for Tuition: Monthly or contract tutors
Two payment plans exist, an hourly prepayment plan and monthly billing plan. With the monthly payment plan, invoices are posted to you early in
the month to cover tuition in the following month. For example, tuition received by a client during the month of September will normally be
invoiced to the client early in August or on 1 st of September. Invoices thus rendered cover monies receivable for and on behalf of the Tutor
together with fees due to Tutor24x7, thereon. Please insure that payment for all invoices is received within 24 hours of the date and time of the
invoice.
By selecting the prepayment plan, you are offered a reduced rate for an agreed number of sessions, which are paid in advance. Payment must be
made prior to the commencement of the first session after the free introductory session with the Tutor. Once tuition has commenced, there are no refunds for the cancellation of sessions by the client prior to completion of the course. However, the course is flexible in terms of illness and holidays, and sessions can be rescheduled for an alternative date if the client provides a minimum of 24 hours's notice of the cancellation of the session to the Tutor.
The course of sessions can commence at any time of year. You are, however, entitled to cancel the contract within 8 working days of your
acceptance or deemed acceptance of these Terms of Business (Cancellation Period), in which case you will be entitled to reimbursement of all
Fees paid to Tutor24x7. However, if you instruct Tutor24x7 or the Tutor introduced to you that you want the tuition sessions to commence before
the end of this Cancellation period, you will not be entitled to receive a refund of the Fees paid in the event that such tuition session has already been arranged to take place prior to your cancellation.
At the end of the prepaid course, tuition automatically carries on unless you give one-weeks notice (Termination Notice) both to your Tutor
verbally and in writing to Tutor24x7. This will enable the Tutor to bring tuition to an appropriate conclusion for the student and seek reassignment to another job.
If you do not provide the Termination Notice to Tutor24x7 or do not provide such notice in sufficient time, Tutor24x7 and the Tutor will assume
that you wish to continue and keep your agreed time slot with the Tutor reserved for you, and you will be charged for any such sessions arranged.This aids continuity and the Tutor's availability as long as you need him/her. In this case, your account will automatically default to the monthly payment plan, where you will be billed monthly at the full session price.
If you would like to carry on at a discounted rate, please contact Tutor24x7 no later than the last prepaid session, and you can prepay for another course of sessions. The rate agreed in your initial course of prepaid sessions is valid for 100 days from the start of the course or until 7 September whichever comes first. Therefore, should you choose to extend your prepaid course and the standard rates have increased during the time of the prepaid course, the new discount offered will be the same percentage discount, albeit off the current standard rate and not the former
standard rate that existed when the initial course was purchased.
4.0 Client Satisfaction Policy
When a client has prepaid for a course of tuition, and a client is not satisfied with a particular Tutor or if a Tutor must stop tuition mid-course due
to unforeseeable circumstances, Tutor24x7 will endeavour to find a replacement Tutor. If a replacement cannot be found of the level and subject
required by the Client, then Tutor24x7 will refund the balance of the course fees paid by the client representing the number of pre-paid sessions for which the client does not receive tuition.
4.1 Fees
A registration fee is paid prior to registration with Tutor24x7. This is quoted to you verbally by telephone and confirmed to you subsequently in writing. You are required to pay the registration fee to Tutor24x7 prior to Tutor24x7 taking a detailed brief of your requirements and beginning the search or alignment for a Tutor. This is an administrative charge which pays for the consideration of several of Tutor24x7 most appropriate Tutors before selecting the one the consultant feels best meets the client's needs.
The Registration fee is only refundable if no Tutors are available who teach the subject and level required by the Client, or if the Client notifies Tutor24x7 of the cancellation of the contract within 8 working days of your acceptance or deemed acceptance of these Terms of Business.However if you instruct Tutor24x7 or the Tutor that you want the tuition sessions to commence before the end of the Cancellation Period, you will not be entitled to receive a refund of the Registration Fee in the event that such a tuition session has already been arranged. If you are booking more than one Tutor, the introductory session with the second and subsequent Tutor(s) is charged at the standard hourly rate.Fees are agreed verbally by Tutor24x7 on behalf of the Tutor, and with the client prior to commencement of the tuition. They are normally at a standard rate appropriate to the level of tuition provided and are confirmed in writing as soon as possible.
4.2 Contractual Relationship
Tutor24x7 acts as agent of the Tutor by providing introductions of Tutors to clients and vice versa. It also collects fees from the client on behalf of the Tutor together with its own fee in respect of its administration commission, which is included within the hourly rate quoted for a particular Tutor and which is payable solely by the client. GST is applied where appropriate.These Guidelines form a part of the client's contract with Tutor24x7 and with the Tutor. For further contractual details please see Terms and Conditions of Business (Clients) below.
4.3 Data Protection Act
Tutor24x7 is registered under the Data Protection Act holds and use client data for the purposes of the services that it provides. Clients providing personal data to Tutor24x7 are consenting to the use of that data by Tutor24x7 for the purpose of effecting introductions to Tutors, for billing and fee collecting purposes and to enable Tutor24x7 to contact the client and/or student from time to time. Where required for legitimate purposes in connection with Tutor24x7 business and subject to suitable safeguards that data may be transferred to others.
4.4 Policies
Any opinion expressed by a Tutor is not necessarily an expression of the opinion of Tutor24x7.
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